1. INTRODUCTION
F-tours provides accommodation services in accordance with the General Terms and Conditions, and with the period and details of the confirmed reservation. F-tours is not liable for circumstances caused by conditions beyond its control, including wars, riots, strikes, acts of terrorism, natural disasters, sanitary disruptions, restrictions by local authorities, death or illness of service provider and the like.)
2. BOOKING
Inquiries and booking of accommodation can be done electronically, by mail or by person at the F-tours office as well as at F-tours partner agencies. When booking, the client confirms that he is familiar with eneral Terms and Conditions becomes legally binding both for the client and F-tours.
When booking, the client is required to give all the information necessary in the booking procedure. When booking, the client is required to pay an advance, depending on the payment method, while the balance must be paid at least 21 days prior to the arrival date.
3. PRICE OF ACCOMMODATION
All rates are per person per day, given in EUR. Allotment rates are only for stay minimum 7 days. If the clients book accommodation for stay less than 7 days extra supplement will be charged. The price of accommodation includes the basic service as described in the booked accommodation unit. Special services are those not included in the price of accommodation (in accommodation unit description indicated by "services upon agreement" or "additional services" available if arranged in advance); therefore the client pays for them separately. These services must be requested at the time of booking.
F-tours reserves the right to make changes to the stated prices (in the event that the host changes prices or there are changes in exchange rates). For clients who have paid an advance for their reservation, F-tours guarantees the price of accommodation, stated in the calculation according to which the advance was paid. If the changes occur prior to the payment of the advance, F-tours is required to inform the client.
If more clients than are stated on the voucher arrive at the accommodation unit, the host has the right to deny the extra clients accommodation or to accommodate all of the clients at extra charge directly made to the host.
4. SOJOURN TAX
According to the Croatian Law on the Sojourn Tax, clients are required to pay the Sojourn Tax when paying for their accommodation. The Sojourn Tax in the Republic of Croatia varies from 2,00 to 7,00 KN per person per day for adults.
Clients from the age of 12 to 18 have a 50% discount, while children under the age of 12 are exempt from paying. The final amount of the Sojourn Tax is determined by the destination in the Republic of Croatia and travel period, and is charged according to the General Terms and Conditions when balance payment is made. The amount of Sojourn Tax to be paid will be stated on your reservation calculation.
If a country has a law defining that Sojourn Tax must be paid on the spot, the amount of Sojourn Tax will not be stated on the calculation and the guest is required to pay the amount upon arrival.
5. CATEGORIZATION AND SERVICE DESCRIPTION
Accommodation units offered by F-tours are described in accordance to the official categorization of the authorized institution, and based on onsite assessment prior to being put in F-tours's offer.
Standards for accommodation, food, services, etc. differ from place to place, country to country, and cannot be compared. Information obtained at the point of sale does not oblige F-tours in any way more than any information available in the F-tours catalog or other printed material.
When booking private accommodation the following is usefull to know:
A2 is studio apartment or an apartment with one twin or double room
A3 is apartment with one twin or double room and one additional bed
A4 is apartment with one twin or double room and two additional beds in kitchen or living room or apartment with two twin or double rooms
6. TRANSFERS AND EXCURSIONS
All transfers and excursions can be booked separatly or as a packet by email or by person in F-tours office.
7. F-tours's RIGHT TO CHANGES AND CANCELLATION
F-tours reserves the right to change or modify a reservation in case of circumstances caused by conditions beyond its control that cannot be predicted, avoided or rectified ( Article 1). Booked accommodation can be substituted only by an accommodation unit of the same or higher category and at the price confirmed during booking, provided that customer is notified ahead of time.
Should the substitute accommodation be available only in an accommodation unit of higher category and should the price of the substitute accommodation be higher by 15% or more than the initially booked accommodation, F-tours reserves the right to charge the price difference upon consulting the client.
In cases where substitute accommodation for paid accommodation is not available, F-tours reserves the right to cancel the reservation upon prior client notification (at least 7 days before arrival) and guarantees the refund of the complete paid amount.
Should an adequate substitute accommodation not be available on the day of arrival, F-tours will provide information on available accommodation that is not included in F-tours's offer and guarantees the refund of the complete paid amount.
8. CLIENT'S RIGHT TO CHANGES AND CANCELLATION
Should the client wish to change or cancel a reservation, this must be done in written form by email or fax. Examples of changes are: changes to the number of clients, changes to arrival / departure dates. Changes must be made at least 31 days prior to the arrival date.
The first change to the reservation is free of charge, unless it entails further expenses for F-tours. For all further changes to the reservation, 20 EUR will be charged per change. Should a change to the reservation is not possible and should the client cancel for this reason, the conditions for the cancellation of reservation listed below will be enforced. Examples of cancellation of reservation are: change of accommodation unit, and all changes done within 31 days of the arrival date or during use of the accommodation unit.
In case of cancellation of reservation for private and hotel accommodation, cruising, tour programs, transfers and guiding services the date of receipt of the written cancellation is used to calculate cancellation costs as follows:
10% of the total amount will be charge for the cancellation 59-46 days prior the arrival
30% of the total amount will be charged for the cancellation 45-30 days prior the arrival
50% of the total amount will be charge for the cancellation 29-15 days prior the arrival
75% of the total amount will be charged for the cancellation 15-10 days prior the arrival
100 % of the total amount will be charged for the cancellation 10- 0 days prior the arrival
In circumstances caused by conditions beyond their control, clients must produce a written statement and F-tours will charge for real costs only, up to a maximum of 75% of the total value of the reservation.
Should the client not arrive at the booked accommodation unit before midnight on the arrival date, and has not informed F-tours or the host, the reservation is considered to be cancelled, and therefore the cancellation costs will be charged as described.
Should the real costs exceed the above stated costs, F-tours reserves the right to charge the difference. Should the client find a replacement for the cancelled reservation, F-tours will only charge the real costs caused by the replacement.
9. CHARTERS ( Motor yachts & Sailing boats )
The rental price includes the use of the fully equipped boat, boat insurance exceeding the agreed upon deposit and personal insurance for the crew. The rental price does not cover costs of fuel and other necessities, the fee for the owner's or lesser's, crew and other additional services, marina costs and mooring berth.
Deposit
Prior to the rental, the lessee is required to put down a deposit with the owner in the amount determined by this Agreement (the deposit can be made in cash or by credit card). The deposit will be returned in full to the lessee provided that the boat is returned on time, clean and tidy, not damaged and gas tank(s) is/are full. Even if the boat rental includes the owner's steerman, the lessee is required to put down a deposit that does not cover costs related to the steerman's negligence and careless operation of the boat and equipment.
Obligations of the lessee
a. The lessee agrees to sail in Croatian territorial waters. In order to leave Croatian territorial waters, the lessee must obtain written permission from the boat owner before confirmation of the boat rental. The lessee will receive information about the boat owner and other details regarding the rental before the beginning of the rental. The lessee agrees not to rent or lend the boat to any other person, not to use the boat in any competition(s), not to use the boat for commercial purposes, such as, commercial fishing, sailing courses etc., and not to use the boat in unfavorable weather conditions.
b. The lessee is required to observe all Customs and other rules and regulations, to keep a boat log and to operate the boat and equipment with utmost care. If a steerman is not needed, either the lessee or one of the crewmembers must have a valid boat leader's license in order to handle the boat.
c. The lessee is responsible for all violations of navigation and other regulations, even after the rental.
Method of payment:
50% of the rental price when confirming the reservation and the balance ( 50% ) at least 5 weeks prior to the rental date.
Rental cancellation:
Should the clients for any reason cancel the rental will be charge as follow:
30% of the rental price will be charge 60 days before the begining of the rental
50% of the rental price will be charge 45 days before the begining of the rental
100 % ( a compleate amount ) will be charge 40 days before the begining of the rental
Damage:
For all damage done, regardless of the cause, the lessee is required to immediately inform the owner who will notify the lessee on how to rectify the problem. The lessee will be charged for all unauthorized repairs and replacements.
Returning the boat ( check-out )
a. The lessee is required to return the boat to the owner on time at the agreed upon destination. The boat must be clean and tidy, not damaged, and the gas tank(s) must be full. If the boat is not returned on time to the agreed upon destination, the lessee is required to pay three times the regular daily price for each day overdue (each day begun is considered a full day) and to pay F-Tours and the owner for costs related to the late return. The late return can be justified in the case of force majeure provided that the lessee immediately informs the owner. Costs for lost or damaged boat parts and/or equipment caused by the lessee and his/her crew due to negligence and careless operation of the boat will be deducted from the deposit.
b. Should the boat not be returned clean and tidy, the owner will deduct the cleaning fees from the deposit. Should the gas tank(s) not be full, the owner will deduct the required amount to fill the gas tank(s) from the deposit.
Skiper:
If the lessee needs the services of a skipper, the lessee is required to inform F-tours employees about it when confirming the reservation. If the lessee does not need the services of a skipper, one of the crew members must possess a VHF, as well as a skipper permit.
10. F-tours’s OBLIGATIONS
It is F-tours’s obligation to take care of provided services, hosts, and clients' interests and rights according to accepted customs and practices in tourism. F-tours will carry out all stated obligations in full and as described above, except in circumstances caused by conditions beyond its control (Article 1), when Article 6 is applied.
11. CLIENT'S OBLIGATIONS
The client is required:
• to have valid travel documents,
• to obey customs regulations and currency exchange regulations of the country where the destination is located,
• to obey house rules in accommodation units and to have good relations with the host,
• to produce the confirmation of payment (Voucher received by mail or email) upon arrival,
• the client is obligated to check whether a visa is necessary for the country where the destination is located or for neighboring countries.
Should the client not follow the above listed obligations it is liable for caused damage and must cover the expenses.
By confirming the reservation, the client accepts to pay for all damages caused directly to the host.
12. LUGGAGE
F-tours is not responsible for damaged, destroyed or lost luggage, as well as for the theft of luggage or valuables in the accommodation unit (rental of a safety deposit box is recommended if available). Lost luggage or stolen goods should be reported to the host and the local police department.
13. COMPLAINTS
Clients are obliged to write down a complaint in the book of complaints directly with the service provider, which will endeavor to provide the agreed service, i.e. correct mistakes. If there is no improvement even after the complaint, the client should ask for a certificate from which it is evident that the service has not been provided, i.e. that it has not been provided in the stipulated way. The client is to enclose the certificate to his/her written complaint.
The client is to make a written complaint at the latest 8 days after the end of the travel. If the client makes a written complaint after the expiry of that term, F-tours is not obliged to take such a complaint into consideration. For resolving of complaints on services abroad, it is obligatory to comply with the rule of reporting the complaint with issuing of the certificate on the very spot, and the deadline for submitting of the complaint.
The organizer is obliged to make a written decision regarding the complaint within 14 days after the receipt of the complaint, and it can postpone the term for making the decision about the complaint by another 14 days on account of collecting the information.
The organizer shall resolve only such complaints which could not have been eliminated at the very place of the stay.
The maximum amount of compensation per complaint may reach the amount of the advertised part of services, but it may not include the services already used, or the entire package amount.
The customer and F-tours will endeavor to resolve disputes in mutual agreement, and, on the contrary, they stipulate the competence of the Court in Split. The competent law will be the Croatian law.
14. NOTE
Upon payment of the advance or the total amount, the customer accepts the General Terms and Conditions in their entirety.
